Support
Quick answers below. Still stuck? Write to hello@prismaphone.com and a real person will reply.
What is Prismaphone?
A new instrument for iPhone, the one you can’t play wrong: you don’t learn the notes first. Play on its board with your thumbs or fingers, up to five at once: up is high, down is low, and the faster you play, the more it builds. Prismaphone knows the key, the chords and the beat; your hand decides where, how fast and how much.
What do I need?
An iPhone with iOS 17 or later. Headphones or a good speaker bring out the sound. Prismaphone makes all its sound on your iPhone, so it plays without an internet connection.
Can I record what I play?
Yes. Tap the red dot at the top right of the board: everything else fades away and Prismaphone records the sound and the light as you play, with your thumbs as soft rings. Tap the small red dot to stop. Then watch it, save the video to Photos, share it, or share the sound alone. Recordings stay on your iPhone unless you save or share them.
How does the subscription work?
Prismaphone is a subscription by the week, the month or the year, sold and billed by Apple. It renews on its own until you cancel. To cancel, open Settings on your iPhone, tap your name, then Subscriptions, or go to apps.apple.com/account/subscriptions. Prismaphone plays to the end of the period you paid for. On a new iPhone, “Restore Purchases” in the app brings it back.
How do I get a refund?
Prismaphone is sold by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com, signed in with the Apple ID you subscribed with.
Terms of use
Prismaphone uses Apple's standard license agreement for apps from the App Store.
What happens to my data?
Prismaphone has no account, no ads and no tracking. It sends us only a few anonymous counts, such as how long people play, with nothing that could tell us who you are. The details are in our Privacy Policy.
Contact
hello@prismaphone.com
RapidRocket GmbH, Rämistrasse 2, 8001 Zürich, Switzerland